Size Guide
If you have purchased from us, included with your order was a pre-paid postal package and easy to follow instructions (also at the bottom of this page).
For a limited period we will accept clothes purchased from other stores or websites. Request a Buy Back using the form further down the page.
For a full list of the brands we have bought back thus far... Click here!
This depends on three components. Firstly, the condition of the items. Secondly, their Resalable Value (RV) on the pre-loved market. Thirdly, whether you would like Store Credit (issued in the form of an e-Gift Card that does not expire) or a Cash Payout (via PayPal).
We provide estimates for all Buy Back requests, giving you full visibility of what you will receive. Check out the table below for more info!
Right now we are offering Double Store Credit for those who sell 5 or more items to us, as this helps to build up our selection of quality pre-loved clothes for Little Ones. This makes it a great time for a closet clear out!
When you request a Buy Back, please list for each item
- Brand
- Age / size
- Clothing type ie bodysuit, sleepsuit, romper, bottom, top, dress, jumper, cardigan, pramsuit, jacket etc
This will help us provide an accurate estimate of what you will receive.
We aim to reply to all requests within 24 hours.
Eco Mama & Babe will buy back any item purchased from us within the last three years.
For a limited period, and at our discretion, we will accept clothes purchased from other stores or websites. For a full list of the brands we have bought back thus far... click here!
You can request a Buy Back via the form above.
Included with your order was a pre-paid label. All you have to do is
The cost of postage will be paid by Eco Mama & Babe.
Eco Mama & Babe will receive the items within 3 working days. We will notify you via email when we have received the items.
If you have lost your pre-paid labels just email us.
All you have to do is
The cost of postage will be paid by Eco Mama & Babe.
Eco Mama & Babe will receive the items within 3 working days. We will notify you via email when we have received the items.
Once we have received the items, we will assess the condition of the clothes and the price / pay-out at which they will be purchased from you.
Although We Buy Back items of any condition, we recommend all items sent to us are laundered and ironed. This will maximise the price / pay-out Eco Mama & Babe will pay to you. Items that are ripped, torn, stained, or have odour, will require more work to bring to resalable condition, therefore will attract a lower price / pay out.
We will notify you via email a breakdown of the price / pay-out we have calculated, and the timing of when payment is to be made.
We aim to notify you within 2 working days of receiving the items.
When you receive this email, you will be able to
If you do not respond to this email within 3 working days, we will process the Buy Back payment as Store Credit.
If you reject the price / pay-out given, items will be returned to you at your cost. Arrangements will be made via email.
Buy Back payment can either be received as Store Credit or Cash (via PayPal).
We aim to process all Buy Back payments within 3 business days of receiving the items.
Store Credit will be issued in the form of an e-Gift Card (via email) and does not expire.
If you are a member of our Rewards Program you will also receive 1 reward point for every £1 we pay (this includes Double Store Credit received when you sell 5 or more items to us!)